FAQ

FAQ

Why choose Us?

We have helped all types of businesses (corporates,startups, small to mid and more) build and communicate their brands vision and message to their targeted audience via our wide range of services. With more than 7 years of experience, we have the best tools in the trade to help you improve your business.

 

 

What is the process?

Simply create an account by clicking Sign Up or Log in to your account and choose from the wide range of services ranging from graphics design, video services to social media services. Then order the appropriate package that best suits your requirement or get a custom package offer. Our experts will guide you with the process through live chat support.

What is the delivery time?

The delivery time may vary depending on the package you choose. If any modification is required on the delivery time mentioned for each package. You can always chat with our experts and get a customized package created just for you as per your need.

How much does the service cost?

We at Kreativeroof offer tailor-made solutions as per your specific business need at affordable prices. We offer multiple packages for each services and depending on the one you choose the pricing varies. 

What are the services offered by Kreativeroof?

Our range of services is curated according to personalized clients needs ranging from graphics design, video services and social media marketing for all type of businesses. So it doesn’t matter whether you’re a startup, an SME or a big name corporate enterprise, we will always have a custom package ready for you.

What is your revision policy?

Once the project is delivered in your preferred format. You can approve it when you're satisfied with the results. If any further revison/modifications are required, our team of designers will work on the revisions based on your feedback. The number of revisions offered for each service will be mentioned along with the package you choose to order.

What's your refund policy?

Once the order is placed and a request to cancel the order is raised from user's account dashboard after the service has been marked as delivered/completed. The user have 7 days refund policy to issue a refund. Depending on the cancellation reason, a full or partial refund will be credited back from our end.

After 7 days of the actual date of the order delivered/completed, there are no refunds because there is no way for us to recoup our costs once we have delivered/completed the project. We always want to make sure our clients are happy with the end results and keep working with us.

For any questions related to refunds, email us at hello@kreativeroof.com